Privacy policy

At Comfortside, along with our affiliates (“Comfortside”, "we", "us"), we prioritize your privacy and are committed to protecting the information you share with us. This document explains how we handle your Personal Information through our website, applications, and services ("Services"). It does not cover customer data processed via API integrations, which are governed by separate agreements.

1. Collection of Personal Information

We collect Personal Information through the following methods:

  • Directly from You: When you register, use our Services, or contact us. This includes:
    • Account Info: Name, contact details, credentials, payment data, transaction history.
    • Content: Inputs, uploads, or feedback you provide.
    • Communications: Name, contact details, and message contents.
    • Social Media: Interactions may provide contact info and usage data from platforms.
  • Automatically Collected: When using our Services, we collect technical data like browser/device info, IP, usage patterns, and cookies.

2. Use of Personal Information

We use your information to:

  • Provide and enhance our Services
  • Communicate updates, promotions, and offerings
  • Conduct research, analytics, and fraud prevention
  • Meet legal obligations and protect our interests

3. Disclosure of Personal Information

We may share your information with:

  • Service Providers for business operations
  • Parties involved in business transitions (e.g., mergers)
  • Authorities for legal compliance and protection

4. Your Rights

Depending on your location, you may have rights including:

  • Access, correct, or delete your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Data portability rights

To exercise your rights, please contact us at [email protected].

5. Children’s Privacy

We do not knowingly collect data from children under 13. If we become aware of such data, we will promptly delete it. Users aged 13–17 must have parental consent to use our Services.

6. Third-Party Websites

Our Services may link to external websites not covered by this policy. Please review their privacy practices separately.

7. Security and Retention

We implement safeguards to protect your data, though no system is completely secure. We retain information only as necessary for operations and legal compliance.

8. International Users

Your data may be stored or processed in the United States or other jurisdictions under applicable legal bases.

9. Policy Updates

This policy may change periodically. Updates will be published with an effective date on our site.

10. Contact Us

For any concerns or questions, contact: [email protected]

Consent to Communication

Scope of Consent: By submitting your personal information (name, phone, email), you consent to being contacted by Comfortside, its affiliates, and trusted partners via email, call, SMS, or mail regarding promotions and offerings.

Automated Messages: You agree to receive autodialed and prerecorded communications using automated technology. Separate express consent will be obtained for telemarketing, where required.

Third-Party Communication: Your data may be shared with trusted partners to deliver relevant offers, subject to our privacy standards and applicable law.

Voluntary Consent: Providing consent is optional. You may withdraw at any time by following opt-out instructions in our communications or contacting us directly.

Data Protection and Privacy

  • Use: To personalize communications, improve services, and fulfill legal obligations.
  • Sharing: No selling of your data. Shared only with compliant third parties for specified purposes.
  • Security: We use organizational and technical safeguards against unauthorized access or data loss.
  • Individual Rights: You may request access, corrections, deletion, or restriction of your data at any time.